Shipping & Returns

When can I expect to receive my order?
All of our items are made to order, which means each item is printed and made specifically for you.   Once we receive your order, it gets sent to the appropriate facility to be made and fulfilled by some of the most awesome people in the world.  See the description tab for average production time.  Please allow an additional 2-3 days for delivery once the order is shipped.

How can I track my order?
Once the order is fulfilled and packaged, you will receive an email when the shipping label is created and the package is ready to ship. The email will include a link to track your order.  You can also use the Order Lookup link at the top of the website to check the status of your order.

Will I be able to exchange or return my items if I'm not happy with them?
We want you to LOVE your Twisted Chameleon items!  If you're not 100% satisfied with your item, let us know and we'll make it right!  Exchanges and returns are accepted within 30 days of order date.  Please see our Refunds and Exchanges policy for details. 

How can I contact you?
Feel free to send an email to shop@twistedchameleon.com with your questions or requests.  You will receive a reply within 24 hours.   We're here to help!